Archive for the ‘Social Media’ Category

No, I’m not being rude!  SHAG stands for Share, Hang Out, Attitude and Gossip.

I spend a lot of time both personally and as a service to my clients on Social Media sites interacting, learning, gaining useful information and soaking up as much knowledge as I can.  Each day I come across new sites, applications and news that I otherwise probably wouldn’t find.

So my question to you is this: Do you SHAG? i.e. Do you SHARE your knowledge? Just because you might think something is common knowledge I can assure you that there will be plenty of people who don’t know about what you do, the programmes you use that they might benefit from or expertise that you excel at that could help someone else.  My advice is that you should make a point of sharing at least one piece of information each day.

Do you HANG OUT on social sites at least once a day (at a minimum)? You should, because you will make on-line friends, pick up useful tips and find services that may be of use to you.

Also, make sure you have an ATTITUDE. Don’t be afraid to speak your mind, albeit in the nicest possible way.  Call me a prude if you want but personally I don’t like foul language or confrontation because I don’t think it benefits anyone. But having an attitude whereby you assist and encourage people can only be a good thing for everyone.

Finally GOSSIP – we all do it. Did you hear about “X”? How fantastic it was that “X” has secured a client – so grateful to “X” for their insight into “X” – as well as the odd bit of celebrity news that may be causing a stir!

So here’s the bottom line…

By sharing your knowledge with others not only does it help you qualify your own expertise but it helps other people too.

By hanging out and having an online presence on a daily basis means you are “open” for discussion – whether for business or for exchanging ideas.

By having the right attitude means you will become known for ‘meaning what you say’ and ‘saying what you mean’!

By taking part in Gossip means you are talking about someone or something – and that’s real life.  And gossip doesn’t have to be a bad or negative thing – someone talking about your business, or you personally, gives you and your business credibility.

So go on – I dare you! SHAG daily and enjoy!

In my previous blogs I have covered the benefits of using some of the leading social media sites, followed by the advantages of using social media management tools like Ping.fm and scheduling tools like Postlater.com.
I’d now like to move on and take a look at those businesses, large or small, that require a 24/7 presence on the web but don’t have the time to spare to remain quality focused, consistent and constant. Such businesses have my wholehearted support because I know how difficult it can be.

We all know just how important it is to build up a rapport with ones followers’ as well as keeping lines of communication open. The like – know – trust – strap line expresses succinctly the way relationships are built, the same as when we first meet someone face to face.  However, the reality is that when an advert is placed in a magazine there is no way of predicting who might look at it.  In other words you have had no personal interaction with the individuals who are attracted to the advert. Yet this doesn’t stop you from placing the advert and the magazine isn’t going to turn your advert down because you don’t know your target market.  So the key is to adopt the same strategy for your social media presence.  Simply place your posts and adverts linking to your website as you would in a magazine and thereby give your business the exposure it needs on the web.  You will soon start picking up followers, start to build up a rapport, find common interests, hopefully get to like them and eventually trust them.
 
Obviously it takes time to build up a “quality” list of followers on any network.  Don’t be tempted to subscribe to any application that promises to generate 100,000 of followers though – what is the point?  It is far better to have 50 genuine followers who are interested in you and your business than thousands of followers.

As a Virtual Assistant (VA) I look after clients who need a 24/7 presence on the web through the medium of social media.  By setting up their accounts, profiles and producing a continuous stream of posts I am able to give them the presence they require on the web thus giving them the space and time to focus on their day-to-day business.  I do, however, encourage them to spend a few minutes a day ‘personalising’ their posts so that it reflects their own personality and style. 
Sometimes though I am criticised for this approach to social media with comments like:
“You shouldn’t automate your tweets.”
“Don’t post the same information on every site.”
“Not everyone is on Twitter so don’t place an RT (re-tweet) message on LinkedIn, Facebook, FriendFeed etc.”
 
Most people involved with social media will be familiar with the most popular top sites.  Some of them are our preferred sites that we frequent daily, hourly, even every few minutes during a typical day.  Other sites we might just visit once a day or once a week. Occasionally, however, we find something of interest on what I refer to as the “dippers” and it’s often worth remaining with them, both from the perspective of finding interesting articles, potential new contacts and possibly items of general business interest. These may also open up new avenues to further promote your business.
 
In my view I don’t think anyone should say “do this” or “don’t do that”.  Each of us will try our own marketing strategies depending on what we feel comfortable with and I firmly believe that everyone has a right to experiment until they find what works best for them as individuals and as businesses. If you are in business and some of these issues resonate with you, then why not consider utilising the services of a professional VA to help you establish your own 24/7 presence? It might just be just what you need to start getting the phone to ring more often!

Don’t forget that if you want any further information on any of the above topics then please do get in touch. On The Go is already helping successful businesses implement their social networking strategies from helping them set up a consistent company profile through to scheduling their media messages giving them a 24/7 web presence.

In my last blog I talked about why using social networking sites can be such powerful business tools and why thinking in terms of ‘conversations’ rather than ‘campaigns’ is so important. I also looked at some of the most influential social networking sites on the market today, in particular Twitter and LinkedIn.

In this blog I want to start building on these themes and explore two more important social network sites that should be considered as part of your overall business profile raising strategy. These are Facebook and Tube Mogul.

Facebook

The rise of Facebook has been phenomenal by any standard and despite some negative publicity relating to parental control and occasional misuse; the site owners have recently tightened up their act and made Facebook an extremely powerful tool. Incredibly, if Facebook were a country it would be the 8^th most populated in the world, just ahead of Japan with approximately five billion minutes spent by users on Facebook every day.

Until very recently I tended to view Facebook as purely a ‘social’ site, using it mainly as a way of keeping in touch with my son who is overseas, and the thought of using it for business purposes never occurred to me. However, Facebook is actually more versatile than you might think and there are some useful features for business and professional purposes that should be considered as part of any overall social networking strategy.

In essence a Facebook page should be viewed as a customisable presence for any business or organisation and therefore as another mechanism to raise awareness of a brand or service. The ‘Wall’ tab can be used as the central point for new information and new content where ‘fans’ can also contribute. ‘Fans’ in the business context are all potential advocates of your brand and should always be considered as such.

The tab structure of Facebook provides the facility to organise information in a structured way so topics like events, reviews and discussions can all be arranged in a way that is easy to navigate. Facebook, like other social networking sites, is all about creating a persona on the web, regardless of whether it is a ‘personal’ persona or a ‘business’ persona. One of the best ways to demonstrate your company’s personality is by using specific applications like the ‘extended info app’. This app allows you to create things like question and answer categories which can be created specifically for business purposes. The key to success is making the content topical, interesting, creative and accessible.

These ideas are only the tip of the iceberg, however. The key message is to think creatively of how Facebook can be used as a business tool to attract viewers to your products and services through a communication medium that is easy on the eye, easy to navigate and easy to understand

Tube Mogul

If you are looking for an application to distribute your videos across your various social media sites then ‘TubeMogul’ is definitely worth a visit. In order to reap the benefits of this site you will firstly need to set up accounts with all your existing video sources and then link them into Tube Mogul. Once you have done that you can use the facility of TubeMogul to distribute your videos. So what exactly is Tube Mogul?

Basically Tube Mogul claims to be the first online “video analytics and distribution company” serving publishers who need independent information about video performance on the Internet. It also provides an automated upload to the top video sharing sites currently on the web including: YouTube, Vimeo, Blip TV, DailyMotion and Viddler.

Tube Mogul’s web site states that its analytic technology aggregates video-viewing data from multiple sources to give publishers an improved understanding of when, where and how often their videos are watched. It also tracks and compares what’s hot and what’s not, measures the impact of marketing campaigns, gathers competitive intelligence, and enables the sharing of data with colleagues or friends.

In my next blog I’m going to take a look at two more useful social networking sites – Ping.fm and Postlater.com – until then, see you in cyberspace!

Don’t forget that if you want any further information on any of the above topics then please do get in touch. On The Go is already helping successful businesses implement their social networking strategies from helping them set up a consistent company profile through to scheduling their media messages giving them a 24/7 web presence.

Sometimes even the experts get it completely wrong. In the same way that very few people managed to predict the phenomenal growth of the internet, today it is ‘social networking’ that is taking the on-line world by storm. Social networking is a catch all phrase for the way we use the internet to communicate socially and is one of the fastest growing trends in the computing industry.

Even a year or two ago social networking was still in its infancy and most of the websites that offered this facility were considered as nothing more than time wasters for teenagers. How things have changed! Today websites like “Facebook”, “My Space” and “You Tube” are considered to be mainstream applications and are only the tip of a rapidly growing iceberg that business is just waking up to.

So why exactly should businesses take an interest? The answer is simple if you take notice of the figures. Today two thirds of the global internet population visit social networks and it is the fourth most popular online activity, which incredibly, makes it more popular than email. In short, if your business is not operating in the social networking ‘space’ then it is not being seen. By utilising the power of social networking as an essential part of your marketing mix, and as part of a wider strategy, your business can be made accessible and visible across the globe 24/7. It can open doors to new customers and new sectors of the community and will also keep your business at the cutting edge of this revolution in communication.

Choosing which social networking sites to adopt is the first challenge. From humble beginnings the pioneers of social media have grown to staggering proportions but their dominance is now being challenged by new social media sites launching at the rate of approximately five per week. With this amount of new opportunity opening up it might seem difficult to know which sites to focus on so the best option is to start with some of the more established social networking sites. Let’s take a look at some of the market leaders.

Since its creation in 2006 by Jack Dorsey, Twitter, more than any other social networking site is considered the front runner. So what exactly is ‘Twitter’? In essence it is an “instant” messaging channel that allows you to spread your message, whatever that might be, within the constraints of 140 characters (which can shortened by subscribing to http://bit.ly.  The number of ‘tweets’ that are posted now average 27.3 million per day and rise significantly when a major news story unfolds. For example, when Michael Jackson died the explosion of tweets temporarily shut the Twitter site down with over 22% of all tweets related to the announcement of his death.

LinkedIn was founded in late 2002 by Reid Hoffman and has steadily grown in popularity reaching 55 million members in over 200 countries. It is more business focused than other social networking sites and is an excellent place to start if you want to create a business profile. It is a very easy site to navigate around, provides the opportunity to make recommendations and allows you to link up with friends and colleagues who you may have lost touch with.

So both Twitter and LinkedIn are social networking sites that are worth looking into as part of your overall marketing strategy but a word of warning first – don’t just jump in and start selling. It is a mistake that a huge number of businesses make and, believe me, nothing will turn people off as much as blatant sales chat. In the world of social media you need to stop thinking of the online community as prospective clients and be a little more creative. Instead, you need to learn from the experts – the people who are reaping enormous successes from using social media – by adopting a very important principle and it is this. Stop thinking ‘campaigns’ and start thing ‘conversations’. The online community is just that – a community, and communities are all about open and honest communication and interaction. The best way to raise your profile therefore is simply by raising interesting topics of conversation and posing questions. Don’t even consider ‘making a sale’ just be as interesting and engaging as possible. Getting people to listen to what you have to say is the key to success. The sales will follow naturally in time.

So the message is clear. Firstly, wake up and join the social networking revolution before your competitors beat you to it. Secondly, have a clear strategy so that you are clear about what you want to achieve and how you are going to achieve it. Thirdly, choose the social media that best meets your needs and fourthly – as the title of this blog makes clear – think ‘conversations’ rather than overt ‘campaigns’.

Don’t forget that if you want any further information on any of the above topics then please do get in touch. On The Go is already helping successful businesses implement their social networking strategies from helping them set up a consistent company profile through to scheduling their media messages giving them a 24/7 web presence.

In the next blog we are going to cover some more important social networking sites and how they can be used to grow your business and grow your profile. So do come back soon!