Confidentiality
Assignments and projects undertaken by On The Go are considered to be strictly confidential and as such we confirm that no details will be revealed to any third party, unless this is required by law. Our confidentiality and discretion is guaranteed, and to further safeguard the business interests of our clients, On The Go are happy to sign a Confidentiality Agreement or Privacy Policy document as requested and supplied by the client. All original documents, disks, and CDs submitted to us will be returned to the client once the assignment is complete and payment has been received. Back-up copies of client files are kept for a period of one year only. After that time, they will be deleted.
Liability
Final proofreading of all completed work is the responsibility of the client. On The Go cannot be held liable for errors or omissions that appear in the client's final product in which the work is included. On The Go is not responsible for the end use of any item or document produced on a client's behalf. Clients are solely responsible for gaining the appropriate copyright permission from any third parties for any material supplied to us. On The Go will not be responsible for any plagiarised material supplied by the client and we reserve the right to return the work should we become aware of such an instance. On The Go will scan all incoming emails, files and discs using the latest anti-virus software, however, On The Go reserves the right to reject unsolicited attachments to emails, or emails containing no message with the attachment, unopened. It is recommended that all original documents sent to On The Go should be sent via a traceable method of delivery, either by post, special delivery or courier. Personal visits to the office of On The Go are not permitted due to Insurance and safety reasons, however, On The Go are happy to travel to the clients own premises or a suitable location as arranged by the client as and when required. All expenses for such a journey will be charged to the client at cost.
Payment Terms
On The Go operates an hourly fee of £25. Our minimum charge for any assignment is one hour. All disbursements will be charged at cost. Mileage is charged at 40p per mile plus hourly rate. Upon completion of the work, invoices are sent at the end of the month and are payable upon receipt. All invoices are supplied in £ Sterling, and can be paid by cheque or BACS. If we are not paid according to the agreed terms, we reserve the right to charge interest and compensation for debt recovery costs under the late payment legislation. If payment is not received by the due date, then interest will be charged at a rate of 12%. Compound interest is applied to overdue accounts. Any bank charges relating to returned cheques will be the clients' responsibility.
